Training Curriculum for Product Launch | Partner Program Update | Online Help System

Training Curriculum for Launch of High-Volume Print Server Management Application

Need	A high-tech printer manufacturer needed operational and sales procedures, processes, and training for customers, technical support personnel, and sales reps to support the launch of a high-volume production print server and management application.
Solution	D+A conducted a needs assessment and comprehensive training curriculum, hands-on labs for two operating systems, and created train-the-trainer guides. The materials included self-paced delivery options. This was one of the company’s first web-delivered training courses.
Success Factors	Key success factors were: Creating a modular design that met the needs of diverse target audiences Providing a training maintenance plan Creating updates for several years
Result	The customer achieved these results: Improved efficiency of printer resources at customer sites Reduced support and management costs in running centralized printing services Reduced cost of maintenance of the curriculum and training, even through delivery of the application on a new operating system