| Need |
A high-tech printer manufacturer needed a comprehensive curriculum design for internal support personnel and internal sales to support the company’s strategic direction. This would enable the company to be agile in responding to global competitors and to build strategic relationships with customers. |
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| Solution |
D+A developed a curriculum that addressed core competencies, prerequisites, and delivery methods by audience that covered:
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Document technologies |
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Key applications |
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Customers’ system environments |
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Marketplace trends |
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Corporate strategy |
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Products and solutions |
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| Success Factors |
Key success factors were:
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Interviewing key stakeholders at all levels in the organization |
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Determining best sales process and team orchestration |
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Collecting best practices worldwide from high performers |
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Delivering with aggressive timeframe |
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| Result |
The customer achieved these results:
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Better communication between manager and employee on process and deliverable standards |
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Managers are better coaches of employee development |
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Company expanded their sales of high-end, high production printers for service bureaus |
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Decreased support costs |
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