showcase: Online On-The-Job Skill Builder

Self-Study Guides for Certification | Online New Hire Manager Guide | Online On-The-Job Skill Builder

Online On-The-Job Skill Builder

Need

For a large software development company, the field sales managers, sales and technical sales employees needed a way to improve their skills without taking time away from the job.

Solution

D+A developed a framework of job skills that became increasingly more complex as the employee completed on-the-job assignments. Both managers and employees had to complete a contract covering the specific task, the target audience, a timeframe, resources, and standards for completion.

Success Factors

Key success factors were:

	Interviewing worldwide employees and managers on expectations of the job
	Determining achievable steps toward the end goal to motivate and challenge the employee and manager
	Providing an online guide that was attractive and easy to use

Result

The customer achieved these results:

	Greater accountability and consistency in skill development
	Better communication between manager and employee on job deliverables and standards
	Managers are better coaches for their employees

back to Skills Development