showcase: Online New Hire Manager Guide

Self-Study Guides for Certification | Online New Hire Manager Guide | Online On-The-Job Skill Builder

Online New Hire Manager Guide

Need

For a large software development company, the field sales managers needed guidance and standards for how to determine if their new employee was on track to be competent to sell independently at the end of one year. They also needed easy access to resources if the employee needed additional help.

Solution

D+A developed a framework of job skills that were simple to demonstrate at the beginning of the employee’s year, and became more complex by the end of the year. This framework was a 360 degree description of the job so that the employee could engage customers, partners, and team members to ensure quota attainment. The guide was delivered in an attractive print-based and online format for over 16 field roles.

Success Factors

Key success factors were:

	Interviewing worldwide key stakeholders at all levels in the organization.
	Determining achievable steps toward the end goal to motivate and challenge the employee and manager.
	Collecting best practices worldwide from high performers.
	Providing an online guide that was attractive and easy to use.

Result

The customer achieved these results:

	Greater accountability and consistency in new hire development.
	Better communication between manager and employee on process and deliverable standards.
	Managers are better coaches of the sales new hire employee.
	Employees had increased retention and higher job satisfaction.

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