You want to choose a company to help you reach results through improving your human capital performance. You will be more successful if the company is a great match for your project and your company culture. Below are a series of questions that you can ask your potential vendors to ensure that you are going to get the right questions asked, the right solution for your need and audience, and a successful implementation that helps you achieve results.
What is the company’s vision?
Does the vision align with your goals?
What are the company’s values?
Are the values aligned with your company values?
What is the size of the company?
What services do they provide?
What kind of deliverables have they provided to other clients?
What are the depth and breadth of their resources?
Can they put together the right team for your project in your time frame?
Can the company provide the academic credentials and experience that match the needs of your project?
Has the company done a similar project in the past?
Can they provide a customer reference for that project?
Can they show you examples of the deliverables of the previous project?
Ask the company to list the kinds of audiences for which they have developed classes, materials, or programs. Does the company have global experience, if required?
What differentiates this company for this project from other bidders?
What
are the company's recommendations for making performance
improvement solutions effective?
How does the company help organizations implement solutions to reach the desired results?
What has the company done in the past to help clients achieve their goals (provide a specific example)?
What methods has the company used to determine the effectiveness and retention rate of the performance improvement solutions, and what did those methods reveal?
What instructional strategies has the company used successfully to keep your target audience engaged?
Ask the company to provide an example of how they integrated performance support into the instructional strategy of a solution to increase transfer of skills to the job.
Ask the company to describe the quality assurance system used when producing training solutions.
Ask the company to describe their ideal client-consultant working relationship. Does it align with the successful working relationships in your organization?
Ask the company to provide an example of a difficult project and how they resolved the difficulty.
